An inside look at SaaS Metadata Services

There are four main aspects of SaaS application management:
1) User interface and branding 
2) Workflow and business rules
3) Extensions of the business model
4) Access control

The meta-data services of the SaaS Framework enable the customization of applications (such as Trackr) to meet individual tenant organizational requirements.

1) User interface and branding

The metadata services of the Framework provide the ability to modify the tenant’s user interface to reflect their corporate branding.

2) Workflow and business rules

In order to support business-critical customers, the well-build Saas applications have the ability to accommodate differences in workflows, accommodating variations in process.

3) Extensions to the data model

Supported by the SaaS Framework, Digital Saber builds applications that have the openness required for extensions of database schema or user interfaces. This is a key feature needed to avoid customer frustrations of being restricted by static, unchanging set of data fields and tables. The extensible data model of the Framework provides the ability to customize the application the way customers want it to work rather than the other way around.

4) Access control

The admin panel of the application is used for creating individual accounts for end users, and for determining which resources and functions each user should be allowed to access. Access rights and restrictions for each user is tracked by using security policies, which is configurable for each tenant.

With these aspects of SaaS application management, Digital Saber and other SaaS developers are able to the customize applications to meet the client’s specific needs.