Business Process Automation and Documentation to Redefine the way an IT Field Services Provider Works using HTML5 Technology

With the growth of HTML5 and JavaScript technology, supporting multiple devices became a possibility. The vision was to create a solution that is device agnostic and available on leading Smartphone and Tablet devices. Digital Saber Designed and Architected the Mobile Web Solution that transforms the way the IT Services Provider works.

Some of the features that will go in to the App:

• Service call management – viewing, updating and being alerted for Service Requests through Application Workflows.
• Scan barcodes – the Web App integrates with native barcode readers
• Part request that integrates with a backend inventory control system
• Track shipped parts using Fed-Ex tracking codes via Web Service calls
• Offline capabilities through the Mobile Browser’s local database
• View Client locations on Maps and get directions