Client: National Printing Company
Industry: Printing
Solution: Customer Relationship Management Application
Challenge/Opportunity:
A national printing company that specializes in stationery for clients such as the Miss America Organization and Comcast, came to Digital Saber for technology guidance. Their current system involved a long approval process, especially for business card proofs, that resulted in a lengthy purchasing process and a squandering of valuable internal manpower. The company wanted an online system developed that would streamline the approval and purchasing processes for their customers, plus make internal and external systems more cost-effective.
Features:
- A robust online customer relationship management application was developed that enables customers to customize and purchase stationery products online. Once purchased, the end product is printed and shipped directly to the client.
- Individual employees can access the client’s corporate account on-line to create and order their own business cards and other stationery needs, with all proper managerial approvals in place, streamlining the purchasing process and saving valuable time and money.
- Ideal for larger corporations with multiple divisions, several locations, and hundreds of employees, this application is accessible from any Internet connection in the world.
- A user-friendly interface (customizable for each corporate account to give the look and feel of that corporation’s intranet) makes it extremely easy to create and customize business cards, stationery, and more for each corporation, and to instantly place orders.
Conclusion:
Digital Saber was able to virtually eliminate the outdated cumbersome approval process that consisted of multiple mock-ups that depended on faxes and FedEx for authorization. A powerful CRM software application was created to take advantage of the benefits offered by an Internet environment. The complete process is now conducted online in a more efficient fashion. All pricing calculations and credit card transactions are also automatically conducted online with ease. This customized application has vastly streamlined and advanced the purchasing process, improving the ability for this printing company to respond to its customers’ needs. This, in turn, has lead to a higher volume of customers and a significant increase in sales. As a result of the new system, business has literally tripled!
Technology:
 
About Digital Saber:
Digital Saber Solutions can help maintain and increase your competitive edge with extensive technology resources that deliver affordable, timely solutions. As your technology outsourcing partner, we provide the convenience and stability of skilled onshore project management at the cost advantages and scalability only an offshore development team can offer.
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